SCHEDULING – PAYMENT – CANCELLATION POLICY
Pet Angel, LLC accepts checks and cash. No credit card processing at this time.
If you would like to schedule pet care with me at first time, please send a request on my website by clicking a button “Order Pet Sitting”. I respond to you right away. When I receive your request, and if I am available for your requested days, I pre-book you on my schedule and will email you an Estimate/ Schedule and a Pet Sitting Consent Form and confirm a Meet & Greet. For existing clients I accept requests on any convenient form: e-mail, text message, phone call. Requests on a short notice are welcome.
For new clients, I will not finalize my schedule with your pet until: 1) we meet in person so that I can meet you and your pet; 2) you sign and return my pet-sitting consent form; and 3) you pay, by cash or check, the full amount for my services. I will then finalize my schedule.
If you need to cancel Overnight or Day & Night services after I finalize my schedule, I will credit fifty percent of the payment amount towards your next request for services, provided, I receive written notice of your cancellation, by email, no less than one week (7 days) before the date service is scheduled to begin. If you did not provide a deposit and cancel your request in less than a week (7 days) I will enforce a cancellation policy: You must pay 50% of the total invoice amount of your booking. No money return if you shorten your trip.
For established clients, I require fifty percent payment at time of booking for “Overnight” and “Twenty Four Hour Care” services, and the other fifty percent on the first day of service.
I charge a non-refundable fee of $10.00 to travel out of the Santa Fe City limits for our first meeting, whether or not you decide to utilize my services.
Additional charges may apply in special circumstances.
Pet Angel, LLC requires to obtain a working key, preferably at initial meeting, for providing pet care services. No “key under doormat or in a mail box” accepted. “Always Ready Key” program, optional, designed for the convenience of frequently traveling clients. A key return process will be discussed at initial meeting. There is a $25 charge for each visit for key receive or key return.
SPECIAL CIRCUMSTANCES POLICY
During your absence, special circumstances may arise that were unanticipated. Such circumstances may include (but not limited to) special veterinary needs and emergencies or damages to property.
If any such circumstance should arise, I shall notify you of the circumstance and may proposed course of action to address it. After obtaining your consent (or the consent of your designated agent if you are unavailable to contact), I shall take such approved actions at a cost to you for my time at the rate of one and one-half times the normal visit price for visits between the hours of 8:00 A.M. and 6:00 P.M., and two times the normal visit price for visits between the hours of 6:00 P.M. and 8:00 A.M. together with reimbursement to me for any costs or expenses incurred by me in connection with such actions.
Collection of your Personal Information
Pet Angel, LLC website www.petangel.biz may collect personally identifiable information, such as your name. I may gather additional personal or non-personal information in the future. Information about your computer hardware and software may be automatically collected by Pet Angel, LLC website www.petangel.biz. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Pet Angel,LLC website. Pet Angel Irina encourages you to review the privacy statements of websites you choose to link
to from Pet Angel, LLC site so that you can understand how those websites collect, use and share
your information. Pet Angel, LLC is not responsible for the privacy statements or other content on websites outside of the Pet Angel, LLC website.
Use of your Personal Information
Pet Angel, LLC website collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Pet Angel, LLC may also use your personally identifiable information to inform you of other products or services available from Pet Angel, LLC and its affiliates. Pet Angel, LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Pet Angel, LLC does not sell, rent or lease its customer lists to third parties.
Pet Angel, LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Pet Angel, LLC, and they are required to maintain the confidentiality of your information. Pet Angel, LLC will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Pet Angel, LLC or the site; (b) protect and defend the rights or property of Pet Angel, LLC; and, (c) act under exigent circumstances to protect the personal safety of users of Pet Angel, LLC, or the public.
The Pet Angel, LLC website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Pet Angel, LLC pages, or register with Pet Angel, LLC site or services, a cookie helps Pet Angel, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Pet Angel, LLC website, the information you previously provided can be retrieved, so you can easily use the Pet Angel, LLC features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Pet Angel, LLC services or websites you visit.
Security of your Personal Information
Pet Angel, LLC secures your personal information from unauthorized access, use or disclosure.
Children Under Thirteen
Pet Angel, LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website(s).
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of
certain information. Users may opt-out of receiving any or all communications from Pet Angel,
LLC by contacting us here:
Web page: www.petangel.biz
Changes to this Statement
Pet Angel, LLC will occasionally update this Statement of Privacy to reflect company and
customer feedback. Pet Angel, LLC encourages you to periodically review this Statement to be
informed of how Pet Angel, LLC is protecting your information.
Pet Angel, LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Pet Angel, LLC has not adhered to this Statement, please contact Pet Angel, LLC at:
Pet Angel, LLC
Po Box 1888
Santa Fe, New Mexico 87504